Returns/exchanges 

At Basil and Dawn, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we are here to help. Please reach out to us at basilanddawn@gmail.com within 10 days of receiving your item to initiate a return or exchange process. 

In your email, kindly provide us with the reason for your return. Your feedback is valuable to us as we strive to improve our products and services. 

Please note that custom orders are crafted specifically for you and therefore cannot be returned unless they are deemed faulty. We take pride in the quality of our workmanship, but if you believe there is a fault with your custom order, please contact us immediately, and we will address the issue promptly. 

Sale items

We want your experience with Basil and Dawn to be nothing short of delightful. For regular-priced items, we are happy to offer refunds if you are not entirely satisfied with your purchase. However, please note that sale items are final sales and cannot be refunded unless they are deemed faulty.

Shipping

You will be responsible for paying for your shipping costs for returning or exchanging your item unless faulty. Shipping costs are non-refundable.

Thank you for choosing Basil and Dawn for your stylish needs. We appreciate your understanding and support and look forward to assisting you with any inquiries or concerns regarding your purchase.